TrustMark Scheme Compliance

At Square One Electrics, we are committed to delivering quality, transparency, and consumer protection in every project we undertake. As part of our compliance with the TrustMark Code of Conduct and Customer Charter, we provide the following information about our company, insurance, dispute resolution, and customer care procedures.

Company Information

• Company Name: Square One Electrics Hampshire LTD
• Registered Address: The New Studio, Wintershill Farm, Wintershill, Durley, Hampshire, SO32 2AH
• Company Registration Number: 15283692
• VAT Number: [Awaiting confirmation – placeholder for now]
• Scheme Provider: NAPIT Certification Limited 
• TrustMark Licence Number: 3897642

Insurance

Our business insurance details including the provider and indemnity limits, can be found – NFU Mutual – Insurance

Feedback & Complaints

We’re committed to excellent customer service and welcome feedback. If you are unhappy with any part of our service, please get in touch and we’ll aim to resolve the issue quickly. – Complaints Policy

• Email: office@squareoneelectrics.co.uk
• Phone: 01962 798407

Alternative Dispute Resolution (ADR)

If you are dissatisfied with the outcome of our internal complaints procedure, you can escalate the issue to our approved independent ADR provider:

• ADR Provider: HIES Consumer Code
• Website: HIES Consumer Code: Renewable Energy Installation Protection

This service is free of charge to consumers and helps ensure fair resolution of disputes.

TrustMark Customer Charter

We follow the TrustMark Customer Charter, which outlines your rights, protections, and the standards you can expect from us. customer-charter

TrustMark Customer Charter